Travel BPO

Travel BPO, which focuses on front office or back office operations, is another differentiator within the travel sector.

Direct client interaction initiatives are a part of front office BPO. Administrative projects that do not involve the public are included in back office BPO. An airline might, for instance, contract out the operation of its front office phone-based customer service to an offshore company that will manage it through a call centre. As an alternative, it might outsource a back office operation, like the system for processing payroll for the business.