A reservation
booking agent is a specialist who assists people and organisations in
making reservations for travel-related services like flights, lodging, rental
vehicles, and holiday packages. They are primarily responsible for helping
customers identify options that will meet their travel requirements, making
reservations, and making sure that all information is correct and confirmed.
Customer
service is provided by reservation booking agents by addressing client
concerns, responding to inquiries, and resolving problems that could occur
during the booking or journey. To maintain a satisfying client experience, they
must be able to resolve disputes and complaints in a respectful and
professional manner.
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