Operations Manager

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    Reference ID
    AF10192
    Listing Type
    Need
    List Category
    Rent a Vehicle
    Location
    Al Baba
    City
    Dubai, UAE
    Last update
    The Operations Manager is responsible for all ticketing, amendments and reissues for Middle East Markets, including quality control checks, reconciliation and reporting:

    Issuing all Middle east Markets tickets
    Quoting and processing of re-issues, date changes and schedule changes
    Responsible for all accounting and invoicing relating to the payment of airline tickets and Travelstart products for specific International Markets
    Monitoring of correct use of TCC across all the markets
    Quality control checks of all tickets issued for International Markets
    Reconciliation and recording of all issued tickets
    Refunds and processing of credit notes and refund payments
    Assisting with process implementation across all International Markets
    Reporting as required for Weekly/ Month end purposes
    YOUR KEY RESPONSIBILITIES
    Ticketing

    The following responsibilities pertain to all ticketing tasks:

    Ticket issuing for all the Middle Eastern Markets.
    Schedule changes processing in accordance with the airline regulations and directions of relevant countries.
    Respond and action all relevant email correspondence and phone calls with customers.
    Maintain a high quality standard set out by quality procedures and company policy.
    Queue management for Middle East Market.
    Processing and control of refunds across all the Middle Eastern Markets.
    Assisting with recovery of failed and unpaid bookings.


    Customer Service
    First contact for customers via phone/email/online chat service
    General Online queries
    Payment enquiries
    Administrative duties



    Quality Control

    Checking that all previous day TCC's have been updated properly (all markets)
    Reconciling AMD sales report with updated bookings in TCC daily
    o Perform audit checks on all markets
    Quality control on TCC invoice lines
    o Perform audit checks on all markets
    Checking that invoices are correct, updated and closed off
    o Perform audit checks on all markets
    Checking of booking accounts
    o Perform audit checks on all markets
    Keeping country policies and procedures updated to allow easy access for all staff
    Airline information sheets (Commission/ Re-issue procedures/Contact details) for all markets
    Identifying problem areas and offering solutions and training via skype/ manuals and new procedures

    Operations Manager

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