Minimum Work Experience: 2-5 Years
Minimum Education Level: Bachelors Degree
Career Level: Manager
Responsible for managing and supervising an efficient and profitable service/workshop operation.
RESPONSIBILITIES:
• Manage and supervise an efficient and profitable service/workshop operation.
• Assists all the service advisors and receptionist during rush hours as needed
• Plan and coordinate workshop service campaign activities
• Select and train key and staffs personnel
• Establish financial operation objectives, prepare monthly and yearly forecast.
• Use appropriate tool/system to control the workshop performance including:
• Daily operating control
• Efficiency, productivity, utilization report
• Comeback/return report
• Customer satisfaction program report
• Monthly forecasts
• Select and train key and staffs personnel
• Resolve difficult customer complaints
• Maintain efficient personnel and customer records
• Should be able to prepare 1-year strategy plan